Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, and any other information you voluntarily provide when submitting a consultation request or contact form.
• Usage Data: Information your browser sends automatically, such as your IP address, browser type, pages visited, and time spent on our site.
• Cookies: Small data files stored on your device to enhance your experience. You may disable cookies in your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Respond to consultation requests and inquiries
• Schedule and manage appointments
• Communicate with you about services, updates, or changes
• Improve our website and service offerings
• Comply with applicable legal obligations

3. Confidentiality of Clinical Information

As a Licensed Clinical Social Worker (LCSW), Heather Groom is bound by professional and legal obligations of confidentiality under Georgia state law and the Health Insurance Portability and Accountability Act (HIPAA). Any clinical or therapeutic information shared in a professional context is protected and will not be disclosed without your written consent, except as required by law.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
• Safety: To protect the rights, property, or safety of Heather Groom Counseling Services, clients, or the public as required or permitted by law.
• Service Providers: With trusted third-party vendors who assist in operating our website (e.g., hosting, email delivery), subject to confidentiality agreements.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

7. Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: